Incident management from a litigator’s perspective: Competence and compassion as lawsuit avoidance techniques
Leah Corrigan – Recreation Law Attorney
Thursday, January 21
10 AM PST – 11:30 AM
What drives a person’s decision to file a lawsuit? Often, the decision is driven largely by emotional factors. This presentation will focus on how to use facts, honesty, competence and compassion as bedrock techniques both on the “front end” of educating clients and students regarding inherent risk, and the “back end” of an incident related to an emotionally intelligent and competent response to a serious incident. Clients who felt under-informed or misinformed are much more likely to sue in the event of an incident. The presentation will discuss the importance of honestly and clearly explaining the concept of inherent risk, and getting client “buy-in” to risk as a fundamental part of an adventure. The second part of the presentation will focus on how to competently and compassionately manage an incident, beyond the nuts and bolts of emergency response.